Repairs 

Reporting a repair

You can report a repair to CDHA in a number of ways:


When reporting a repair, please provide:

  • Your name, address and contact number.
  • Details of the repair.
  • Availability for when the contractor can access your home.

Repair timescales


Repairs are categorised as:

Routine

Completed within 10 working days

Urgent

Completed within 2 working days

Emergency

Completed within 6 hours*

*Heating failures are usually attended to within 6 hours. However, in some cases, it may take up to 24 hours due to:

  • Weather events
  • Extreme pressure on engineers
  • Situations out with the engineer's control, such as political or biological.

At the time of contact, we will confirm the expected repair timescale, the proposed contractor attending and whether the repair falls under Statutory Right to Repair.

Some repairs may require our Maintenance Officer to visit in the first instance to investigate the issue or may be issued directly to a contractor.

Out of hours repairs


If you have an emergency repair outside of normal office hours, please contact the appropriate contractor from the emergency numbers below:

Electrical, joinery, plumbing, or roofing repairs

CLC All Trades
0141 556 3500

Boiler or gas heating repairs

CLC All Trades
0141 556 3500

Electric heating repairs

91 & 99 Spean Street only

Central Energy Plumbing
07976 962 560 or 07884 053 839



What is an emergency repair?


A repair is an emergency if a delay in attending to it could represent a risk to health, safety or security, or could cause significant damage to property, such as:

  • Burst pipes
  • Total loss of electrical power – after you have checked your appliances
  • Boiler breakdown.