Key Policies & Strategies

Governance & Corporate Services

File Description	File
Business Continuity Policy
Data Protection Policy
Data Retention Policy & Schedule
Dignity at Work Policy
Environmental Information Regulations Policy
Equality and Diversity Policy
Freedom of Information Policy
Membership Policy
Openness and Accountability Policy
Risk Management Policy & Risk Register
Unacceptable Actions Policy
Whisleblowing Policy

Customer Care

File Description	File
Communication Strategy
Complaints Policy
Complaints Handling Procedure Customer Guide
Customer Care Policy

Housing Management

File Description	File
Allocations Policy
Breach of Tenancy Misuse of Drugs Policy
Debt Management Policy
Domestic Abuse Policy
Estate Management Policy
Mutual Exchange Policy
Neighbour Relations Policy
Pets Policy
Rent Setting Policy
Tenant Participation Strategy 2023-26
Tenancy Sustainment Policy
Transfer Assignation and Succession Policy

Maintenance

File Description	File
Asbestos Management Policy
Damp and Mould Policy & Procedure
Electrical Safety Policy
Forced Access Policy
Gas Safety Inspection Policy
Integrated Asset Management Strategy
Maintenance Policy
Rechargeable Repairs Policy
Tenants Right to Compensation Policy

Finance & Audit

File Description	File
Audit Policy
Financial Regulations Policy
Procurement Policy
Value for Money Policy

Factoring

File Description	File
Factoring Policy
Factoring Arrears and Debtors Policy