The SHR defines a serious concern as when your social landlord:
- has acted in a way which puts tenants’ interests at risk and this affects, or could affect, a group of tenants or all tenants; or
- repeatedly fails to achieve outcomes in the Social Housing Charter or outcomes agreed with tenants; or
- has not reported its performance annually to its tenants or has reported it inaccurately; or
- does not meet our standards for how an RSL should govern itself and manage its finances; or
- has not met any performance improvement, governance or financial management targets we have set it in their Engagement Plan.
Examples of a serious concern includes:
- fails to consult with tenants on a rent increase; or
- does not make its engagement plan available and accessible to tenants; or
- does not collect data relating to the protected characteristics of their tenants; or
- regularly fails to do gas safety checks when it should; or
- regularly does not do repairs when it should; or
- does not allow tenants to apply for another house; or
- does not respond formally to complaints.
Further information
Read the SHR's Complaints and Serious Concerns factsheet to:
- Understand the difference between a complaint and a serious concern
- Find out what action to take
- Find out who to contact
British Sign Language (BSL) video
This information is available in British Sign Language: